Returns and exchanges
- Beaded jewellery (Tiny Flowers)
- Made-to-order
- Bespoke
- Earrings
Beaded Jewellery Return Policy
Beaded jewellery (Tiny Flowers) are eligible for return or exchange within 14 days of your order delivery date.
Conditions of return:
- Please submit a Return Request first.
- The jewellery must be in new, unworn condition.
- You are responsible for return postage.
Made-to-order Return Policy
Made-to-order gold jewellery is eligible for return or exchange within 14 days of your order delivery date.
Conditions of return:
- Please submit a Return Request first.
- The jewellery must be in new, unworn condition.
- You are responsible for return postage.
Once the package is received in good condition, I will initiate a refund or exchange for you.
Bespoke Return Policy
Bespoke gold jewellery is not eligible for return once completed and ready to ship.
However, I understand that bespoke is a large commitment, so if life happens and you need to pause the project during the production window (6-8 weeks from your order date), please reach out to me as soon as possible for alternative arrangements.
Earring Return Policy
For hygiene reasons, all earrings (both beaded and solid gold) are final sale. If there's a quality issue with your earrings, please contact me and I'm happy to help you out.