Returns and exchanges

Please find the return policy for each type of jewellery below:

 

Beaded Jewellery Return Policy

Beaded jewellery (Tiny Flowers) are eligible for return or exchange within 14 days of your order delivery date.

Conditions of return:

  • Please submit a Return Request first.
  • The jewellery must be in new, unaltered condition.
  • You are responsible for return postage with tracking.

Once the return is received safely, I will initiate a refund or exchange for you.

 

Made-to-order Return Policy

Made-to-order gold jewellery is eligible for return or exchange within 14 days of your order delivery date.

Conditions of return:

  • Please submit a Return Request first.
  • The jewellery must be in a new, unaltered condition.
  • You are responsible for return postage with tracking.

Once the return is received safely, I will initiate a refund or exchange for you.

 

Bespoke Return Policy

Bespoke gold jewellery is not eligible for return once completed and ready to ship.

However, I would like for you to be completely happy with your project! Please reach out to me if you need any support after receiving the work.

 

Earring Return Policy

For hygiene reasons, all earrings (both beaded and solid gold) are final sale. If there's a quality issue with your earrings, please contact me and I'm happy to help you out.