Shipping

 

Shipping

⚠️ Due to ongoing Canada Post strike action, I will be switching to courier services (FedEx, DHL). Please note the updated shipping rates:

Order value Shipping rates
$1 to $349 $20 Canada, $25 USA, $35 International
$350 and above Free shipping on all orders

 

Delivery

Processing time

All of my work is carved by hand and finished using traditional goldsmithing techniques. In general, this is how long you can expect the process to take:

The actual processing time varies depending on my order volume. I will always do my best to surprise you with the earliest possible delivery :)

One-of-a-kinds and other ready-to-ship items will be processed and shipped within 1-3 business days.

Orders that contain items with different processing times will ship once all of the items are ready. If you would like separate shipments, simply place separate orders.

 

Estimated delivery date

To estimate your delivery date, please start with your order date, then add the processing time to the shipping time for your destination:

 

Delivery within Canada

Shipping time:

  • Regular shipping: 3-9 days
  • Expedited shipping: 1-2 days

To estimate your delivery date:

  1. Start with your order date.
  2. Add the order processing time. 
  3. Add the shipping time. 

For example, if you purchase made-to-order gold jewellery on January 1st:

  • Order date: Jan 1
  • Processing time: 4-6 weeks
  • Shipping time: Up to 1 week
  • Estimated delivery = early to mid February (5-7 weeks from Jan 1)

 

Delivery to the United States

Shipping time:

  • Regular shipping: 5-7 days
  • Expedited shipping: 2-3 days

To estimate your delivery date:

  1. Start with your order date.
  2. Add the order processing time. 
  3. Add the shipping time. 

For example, if you purchase made-to-order jewellery on January 1st:

  • Order date: Jan 1
  • Processing time: 4-6 weeks
  • Shipping time: Up to 1 week
  • Estimated delivery = early to mid February (5-7 weeks from Jan 1)

Shipments to the US may experience customs delays. If you need your order to arrive by a specific date, please see my policy below on Holiday and gift delivery.

Orders over $800 USD are currently subject to additional tariffs.

Orders over $2500 USD require you (the importer) to fill out additional customs forms before the parcel can clear the border. Please look out for an email from the customs office if this is the case.

 

Delivery to international destinations

Shipping time:

  • Regular shipping: 14-28 days
  • Expedited shipping: 4-7 days

To estimate your delivery date:

  1. Start with your order date.
  2. Add the order processing time. 
  3. Add the shipping time. 

For example, if you purchase made-to-order jewellery on January 1st:

  • Order date: Jan 1
  • Processing time: 4-6 weeks
  • Shipping time: 2-3 weeks
  • Estimated delivery = late February to early March (6-9 weeks from Jan 1)

Shipments to international destinations may experience customs delays. If you need your order to arrive by a specific date, please see my policy below on Holiday and Gift Delivery.

 

Holiday and gift delivery 🎁

If you need your order to arrive by a specific date, please add a note at checkout. I'll contact you by email to confirm whether the delivery date is possible. 

 

Customs, duties, and import taxes

For international orders (outside of Canada), you will likely have to pay additional fees to receive your package. Please note these fees are not paid to me, but to the institutions that process your package.

Here's how the fees work:

  • Duties and import taxes are paid to your government. The amount is decided by the customs office of your country at the time that the package crosses the border.
  • Customs clearance fees are paid to the shipping company, such as FedEx or DHL. The fees are used to help your parcel go through customs as quickly as possible.