FAQ

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Jewellery care

Please be gentle with your jewellery. Treat fine jewellery as you would treat your favourite silks, knits, or other delicates.

Cleaning

You can clean your jewellery with a soft brush (like a makeup brush) and a bit of dish soap dissolved in water. Rinse thoroughly, then pat dry with a soft cloth.

Things to avoid

Avoid wearing jewellery at the swimming pool or while using cleaning chemicals. Chlorine and bleach are damaging to precious metals over time.

Avoid wearing rings while playing sports or doing physical work. This will keep your fingers safe and prevent the ring from being bent.

Avoid wearing beaded jewellery (Tiny Flowers) around water.

Pearls and opals

Pearls and opals are especially delicate because they are not actually stones (opals have a similar composition to glass). Put them on after perfumes, lotions, and other jewellery, to protect from discolouration and scratches.

 

Ring sizing

To find your ring size, you can:

Ring sizing is a lot like shoe sizing — the most comfortable size will depend on style, material, and season. Remember that fingers can swell up in warm weather or after eating salty food! So it is normal for rings to feel slightly tighter or looser from one day to the next.

I like to buy the ring size that matches the middle finger of my non-dominant hand. It's the most versatile size for me even if my ring size changes from day to day, I can still switch the ring to a different finger.

I am happy to include a ring sizer for free with any order. If you would like one, just let me know in the order notes.

 

Etsy and Pinkoi

My work can also be found under NatalieHoJewellery on Etsy and Pinkoi.

The main differences between ordering here vs. Etsy or Pinkoi:

  • Pricing: Etsy and Pinkoi prices are higher to account for their respective transaction fees.
  • Sales tax: I am not required to collect sales tax through my website (based on Canadian small business regulations). Etsy collects sales tax on behalf of all sellers and remits these taxes to your local government. Note that sales tax is different from import tax.
  • Reviews: You can read public reviews by verified customers on my Etsy shop. I don't currently maintain a review system on this website, but you can always write to me with your feedback!