Repairs and service

On this page:

 

List of services

  • Polishing
  • Repairs for broken chains or clasps
  • Resetting of gemstones
  • Ring resizing
  • Restoration

 

Request a service

Request a service here.

 

Complimentary first-time service

All of my jewellery includes one complimentary set of services. This means that at any time after purchase, you can send your jewellery back to me for one round of maintenance, including cleaning, polishing, and any necessary resizing or repairs.

Service type Complimentary first service (CAD)

Polishing

Removes scratches, discolouration, and other signs of wear.

Cost of shipping only

Repair

For broken chains or clasps.*

Cost of shipping only

Resetting of gemstones

For stones that have gotten wiggly or fallen out of their seat.

Cost of shipping only

Ring resizing

Make your ring smaller or larger. Rings can be safely resized within 1.0 ring sizes.

Cost of shipping only for a downsize.

$30 + shipping for an upsize (to cover the extra metal).

The complimentary first-time service covers:

  • Jewellery purchased directly from me.
  • Any number of service types (polishing, repair, resetting, resizing).
  • Jewellery that has been subject to normal wear within my care guidelines.

The free first-time service does not cover repair or replacement of jewellery that has gone through rough handling, loss, or theft.

Toronto customers may opt for local drop-off and pickup. Non-local customers will only need to cover the shipping cost (both ways between your location and Toronto, Canada). If you would like a shipping estimate, let me know and I can help you out.

* Repairs cover broken chains or clasps only. If your solid gold ring, pendant, or earring has snapped or cracked, please contact me and I will handle it as a quality issue instead.

 

General services

General services cover any jewellery that does not qualify for the complimentary first-time service, including:

  • Jewellery that was not purchased directly from me.
  • Jewellery that has been damaged beyond normal wear-and-tear.
  • Jewellery that is returning for additional service, after having received the complimentary first service.
Service type General services (CAD)

Polishing

Removes scratches, discolouration, and other signs of wear.

$20 + shipping

Repair

For broken chains or clasps.*

$20 + shipping

Resetting of gemstones

For stones that have gotten wiggly or fallen out of their seat.

$30 + shipping

Ring resizing

Make your ring smaller or larger. Rings can be safely resized within 1.0 ring sizes.

$60 + shipping

Restoration

A bundled service package for restoring antique, vintage, or heirloom jewellery. Includes services such as reshaping, replacement of gemstones, repairs, resizing, and polishing.

Quote upon request

 

Lifetime service

All bespoke and semi-bespoke pieces include complimentary lifetime service. You will only need to cover the shipping cost (both ways between your location and Toronto, Canada). 

The lifetime service covers:

  • Any number of jewellery items purchased directly from me.
  • Any number of service types (polishing, repair, resetting, resizing).
  • Jewellery that has been subject to normal wear within my care guidelines.

The lifetime service does not include repair or replacement of your jewellery due to rough handling, loss, or theft.